FAQS
What is your return policy?
We accept returns within 30 days of product delivery.
To be eligible for a return, the item must be:
- unused
- unwashed
- with the original tag attached
- in the same condition in which it was received
If the return is due to a change of mind, return shipping costs are the responsibility of the customer.
If the product arrives damaged or there is an error on our part, please contact us and we will resolve the issue at no additional cost.
For more information, please check our Refund Policy.
What are the shipping times?
Orders are processed within 24/48 business hours.
Estimated delivery times:
- Italy: 7–9 business days
- Islands: delivery may take slightly longer
- International orders: delivery times vary depending on the destination country
You will receive a confirmation email with updates regarding your shipment.
Which couriers do you use?
We ship through reliable national couriers to ensure fast and secure delivery.
The courier may vary depending on the destination and time of year.
Do I have to pay taxes or customs duties?
For international orders, any customs duties or taxes required by the destination country are the responsibility of the customer.
We recommend checking with your country’s customs authorities for any additional charges.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number (if available).
You can track your order through our tracking page.
I received a damaged or incorrect item. What should I do?
We’re sorry for the inconvenience.
Please contact us within 48 hours of delivery and provide:
- order number
- photos of the received product
- description of the issue
We will assist you as quickly as possible.
How can I contact you?
For any questions, you can contact us via email:
Or through our Instagram page:
@indianemporium.official
We will respond as soon as possible.